Privacy

Last updated 7 October 2026

What LorryMate collects

• Your location, while you are navigating, so a route can be calculated and you can be guided along it.
• What you mark on the map — a street marked unsuitable or passable, a house or a camera you add. Each is stored on your device with its position and the time. If you use an account, the things you choose under Settings → Account also travel to your other devices through my server. None of it is shown to other drivers.
• Your settings — your vehicles and their dimensions, your language, your saved places.

An account, only if you create one

You do not need an account. The app works the same with just an activation code.

An account is for drivers who use LorryMate on more than one device. It is still being tested and is not open to everyone yet; when it is, you will find it under Settings → Account.

The account keeps what you choose in step between your signed-in devices: settings and vehicles, favourite places including home and work, planned routes, roads you have marked, map layers, the voice commands you have taught the app and its language, search history, and houses and cameras you have added. You choose which of these travel under Settings → Account → What travels between your devices. They are kept on my server in the United Kingdom. No other driver can see them, and they are not shared with anyone.

Trip history, if you switch it on, and any photos you add are stored privately with Cloudflare R2 in Western Europe. Deleting your account removes it and everything stored with it on my server and storage, including photos and trip history. What is on your devices stays.

What it does not collect

• No name, no telephone number, no contacts, no photographs.
• No profile of where you drive. Your position leaves the device only to answer something you asked for — and the trip history the app can keep for you stays on it unless you choose to keep it in your own account. Both are set out below.
• No advertising identifiers. There are no adverts and no third-party trackers. The app has no analytics of any kind; the website counts page visits in the limited way described under This website.
• One exception: when you open a partner link — a place sent to LorryMate from another app — the app, or this website if the app is not installed, records only which partner the link came from, for example “posttag”. No location, no address and no device number. To stop that count being inflated, a one-way fingerprint of the internet address is kept for ten minutes and then deleted.
• A second exception: once a day, when the app is open and online, it tells my server three things — a random tag created when the app was installed, the app version, and whether it came from Google Play, Galaxy Store or this website. The tag is not your device number, not your activation code and not your account; delete the app or clear its data and the tag is gone. With it I keep only the first and the last day the app was used — no time of day, no location and no internet address. A tag not seen for 90 days is deleted. I use it for one thing: to know how many people use LorryMate and which version they have. It is sent from version 1.94 onwards; older versions do not send it.
• UK house-level address search (optional, only if you use it): when you look up a UK postcode with it, the app sends the postcode, your device number and your activation code to my server, which asks Ideal Postcodes (Royal Mail address data) for the addresses on that postcode. For each search I keep the device number, the time and the postcode — so the monthly limit works, and because Royal Mail's licence requires a list of who uses the data (with the e-mail you gave when you bought or signed up as a tester, and the date you accepted the terms). The address you choose stays on your device; my server keeps no addresses. Terms: royal-mail-terms. Since 10 October 2026 the app also asks, before your first search, for your company name — or, if you have none, your name and postal address; I keep these on the same list, only for a Royal Mail licence audit.
• Voice commands the app did not understand (from version 2.31, only when online): the text of that phrase — never the sound recording, your location or your account — is sent to my server with a random tag, and my server asks Anthropic’s AI service (Claude) what it means, so that the app can learn it; once learned, it works offline too. Anthropic handles this text only on my behalf and does not use it to train its models. You can switch this off: Settings → Voice commands → Learning: send nothing. The owner’s-voice samples you record for the wake word stay on your device and are never sent.
• Internet radio (from version 2.34): when you ask for a station, its name is looked up in the public directory radio-browser.info, and the sound comes straight from that radio station’s own server. They receive neither your location nor your account, but, like any website, they see your internet (IP) address.
• Weather (wind warnings on your route, and from version 2.36 “What’s the weather?”): the app sends the place you ask about, or points along your planned route, to my server, which gets the forecast from the Norwegian Meteorological Institute (MET Norway). MET Norway never receives your device number, your account or your internet address.
• Phone calls by voice (optional, from version 2.39, off until you switch it on): the quick-dial names and numbers you add stay on your device only — they are not synced, not sent to my server and not included in cloud backups. LorryMate does not read your contacts or your call log and does not know who is calling. If the app does not understand a call command, that phrase — which may include a name you said — is treated like the other voice phrases above.

Your position leaves your device only when the app needs it to answer something you asked for: calculating a route, finding addresses near you, and loading road works around you. Those requests go to my own servers.

When a region’s map has not been downloaded, the map itself is loaded from OpenFreeMap, and the satellite view — only when you press it — from Mapbox. Like any online map, those services see which part of the map is being drawn. A map you have downloaded is shown without contacting them at all.

Live traffic and lane guidance, where the app shows them, use data from TomTom. The app asks my server, and my server asks TomTom: for traffic it sends the number of the map tile being drawn, for lanes the line of your planned route, including where it starts and ends. TomTom does not receive your device number, your account or your internet address.

Your trip history stays on your device unless you switch on keeping it in your own account — see Trip history below.

Where it is kept

On a server in the United Kingdom, run by me. Nothing is sold, and nothing is shared with a third party for their own purposes.

What happens to what you mark

It stays yours. A street you mark as too narrow, or as passable, changes only your own routes. It is not used for other drivers’ routes and it is not shown to them. The only layer everyone shares is roadworks and road closures, and that comes from official sources, not from drivers. If a shared layer is ever introduced, it will be opt-in and I will ask you first.

Nothing you mark is ever sent to your employer, to an insurer, or to anyone else. It is a mark on your own map. That is all it is.

How long it is kept

Your settings stay on your device until you delete the app, unless you sign in to an account to keep them in step between your devices.

Route requests, including their start and end points, are recorded in my server logs so that I can find and fix routing faults. Those logs are deleted automatically after 30 days, and are never used for anything else.

Trip history (kept on your device)

The app can remember where you have driven, so you can play a trip back on the map later. That history is stored on your device and is not sent anywhere — unless you sign in to an account and switch on Trip history under Settings → Account → What travels between your devices. Then your trips are also kept in your own LorryMate account, so your other signed-in devices can show them. No other driver can see them, and they are not shared with anyone. It is off until you switch it on.

• A point is saved roughly every 60 metres while the vehicle is moving, and at least once every 30 seconds, so that standing still shows up as well.
• A trip ends after 20 minutes without moving. Trips shorter than a kilometre are not kept.
• Only your last 40 trips are kept; older ones are deleted on their own.
• You can delete any trip whenever you like, and switch the recording off in Settings → Trip history → Record my track. Switching it off leaves the trips you already have until you delete them yourself. Deleting a trip deletes it from your account too.
• Uninstalling the app removes every bit of it from the device.

Your rights

Under UK data protection law you can ask what is held about you, ask for it to be corrected, or ask for it to be deleted. If you have not created an account, the app holds no identifying information about you, so in practice there is very little to hand over — but ask, and I will tell you exactly what there is.

This website

No cookies and no trackers. Page visits are counted by Cloudflare Web Analytics — Cloudflare is the company that hosts this site. For each page that is opened it records which page it was, the country, the type of device (phone, tablet or computer), the browser, and the website you came from, if any.

It sets no cookies, stores nothing on your device, and does not follow you from one visit to the next or across other websites. So it cannot tell whether you have been here before — and neither can I. There is no way, from these figures, to know who you are or where exactly you are; the finest detail is the country.

Everything else — pages, pictures and fonts — is served from this site itself. Nothing is loaded from Google, Facebook or any other outside service. Two pages fetch one small file each from our own download server: the download page fetches the list of available versions, the guide page fetches the list of available languages. Neither identifies you.

Asking for a test code

The app sends its device number to my server only when you ask it to: the button for a free month — or, in the Google Play version, the I’m a tester button — opens the test code form or the tester page with the number already filled in, and the app then asks my server whether your code is ready, so that it can put the code in by itself. The number is not used for anything else.

When you use that form, I keep: the device number, whether it is a phone or a tablet, your name and email address if you gave them, the language of the page, the date, and the code that was made with the date it runs out. That is what is needed to make a code that works on your device only, to stop one device taking the free month twice, and — only if you left an email — to tell you before the code runs out.

It is kept in a database at Cloudflare, the company that hosts this site. It is not sold and not used for advertising. Ask and I will delete your entry.

So that one person cannot take twenty free months, the form also keeps a one-way fingerprint of the internet address the request came from. The address itself is not stored, and the fingerprint cannot be turned back into it.

Testing on Google Play

If you sign up on the tester page, I keep the email address of your Google account, your name if you gave it, whether you will test on a phone or a tablet, the language of the page, and the date. If you open the page with the I’m a tester button in the app, the app fills in its device number, and I keep that too — the free 12-month code for testers is made for that device. All of it is used only to add you to the LorryMate test on Google Play, to make your code, and to write to you about the test. From then on Google also knows you are a tester, under Google’s own privacy policy.

If you write to me by email, I keep your message and whatever you put in it — a place, a photo of a sign — and use it only to answer you and to correct the map.

It is kept in the same database at Cloudflare as the test codes. It is not sold and not used for advertising. Ask and I will delete your entry. To stop one person filling the list, a one-way fingerprint of the internet address is kept for ten minutes and then deleted.

The driver's guide

The guide is a single file with everything inside it: text, pictures and fonts. Once you have saved it, it makes no network requests at all — it works in aeroplane mode, which is the point of it.

It remembers two things: which step you reached, so you can put the tablet down and come back to it, and whether you set it to day or night. Both are stored by your browser on your own device and are never sent anywhere. Clearing your browser data forgets them; nothing else does.

Contact

Data controller: Vaidotas Navasaitis, Hampshire, United Kingdom. Any question about this page: support@lorrymate.uk.